Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of our products, all sales are final for collectible items and squishy toys.
We do not accept returns or refunds for buyer’s remorse, incorrect selection, or preference changes.

Please place your order carefully before checkout.

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Damages & Incorrect Items

We accept returns or replacements only in the following cases:

Item arrives damaged

Item is defective

You received the wrong item

Please inspect your order upon delivery and contact us within 48 hours of receiving your package.

To request approval, you must provide:

Clear photos of the damaged item

Photos of the original packaging

Your order number

All damage claims are subject to photo review and approval before any return, replacement, or refund is issued.

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Exchanges

We do not offer direct exchanges.

If your return is approved, the fastest way to receive a replacement is:

Complete the approved return process

Place a new order separately for the desired item

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Refunds (Approved Cases Only)

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method

Please allow up to 10 business days for the refund to process

Processing time may vary depending on your bank or credit card provider

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
customerservice@crossingcards.com